Privacy Policy

Who are we?

Voylà, a micro-enterprise managed by [First Name LAST NAME], SIRET [to be completed], domiciled at [SeDomicilier address], is responsible for processing personal data collected via the voyla.fr website.

Contact: [contact@voyla.fr]

What data do we collect?

Identification data: last name, first name, email address, postal address, phone number
Order data: purchase history, payment methods (securely processed by our payment provider, not stored by us)
Navigation data: IP address, cookies, pages visited (via Shopify and analytics tools)

Why do we collect this data?

To process and deliver your orders
To provide customer service (returns, complaints, questions)
To send you marketing communications, only if you have consented (newsletter, offers)
To improve our site and the shopping experience
To comply with our legal and accounting obligations

Legal basis for processing

The processing of your data is based on: the performance of the sales contract, your consent (for the newsletter and non-essential cookies), and compliance with our legal obligations.

Retention period

Your data is kept for the period necessary for managing the commercial relationship, then archived in accordance with legal deadlines (in particular 10 years for accounting data).

Data sharing

Your data may be shared with:

Shopify (hosting and store management)
Our payment providers (secure transaction processing)
Our logistics suppliers/partners (order shipping)
Our email tools (if newsletter is activated)

We never sell your data to third parties for commercial purposes.

Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object, right to withdraw your consent at any time.

To exercise these rights, contact us at [contact@voyla.fr]. You also have the right to lodge a complaint with the CNIL (www.cnil.fr).

Cookies

The site uses cookies necessary for its operation as well as audience measurement cookies and, where applicable, marketing cookies subject to your consent via our cookie banner.