Delivery
What are the delivery times?
Please allow an average of 8 to 12 business days from the validation of your order. You will receive a tracking number by email upon shipment.
Do you deliver outside of France?
Yes, we deliver throughout the European Union. Shipping costs and times are specified at checkout.
Order & Payment
What payment methods do you accept?
Payment is made securely online at the time of order.
Can I modify or cancel my order?
Contact us promptly at contact.voyla@gmail.com: if your order has not yet been shipped, we will do what is necessary.
Returns & Refunds
Can I return a product?
Yes, you have 14 days after receipt to withdraw, without justification. Use the withdrawal button visible on the site or contact us.
When will I be refunded?
Within 14 days after receipt and verification of the returned product, via your original payment method.
Products
Are the products guaranteed?
Yes, all our products benefit from the legal guarantee of conformity and the guarantee against hidden defects.
Have a question about a product before buying?
Write to us at contact.voyla@gmail.com, we respond within 48 hours.